Contact Tri-City Retail Systems
If you have any questions regarding our products or services, please contact us by calling or e-mailing us and we'll get back to you as soon as possible. We look forward to hearing from you.

77 Wellington Street South, 1st Floor
Kitchener, Ontario, Canada
N2G 2E6
Tel: 519-578-8667
Fax: 519-578-0176


21415 Civic Center Drive, Suite 209
Southfield, Michigan, USA
48076
Tel: 248-352-7995
Fax: 248-352-7896


Call Toll Free 1-877-877-4767 or send an Email: Sales Department | Support Department | General Inquiries


Our Mission
While working for large, international point-of-sale solution providers, we were frustrated with our inability to provide solutions to small and mid-sized retail chains because POS technology was either too expensive at the time or because a cost-effective service and support mechanism was not available at that level of the industry. So when we formed Tri-City Retail Systems, we based our company's foundation on the following mission statement: "To help all retail companies, regardless of size, maximize their profitability through the implementation of technologically advanced management system solutions; to ensure a maximum level of client satisfaction by providing the best possible technical service and support both during and after system implementation; and to do all this at a price point that is fair to the client and that ensures our long-term viability."


Are you ready to move your retail operation to the next level?
Getting to the next level means different things to different people. To some it means more sales or profits; to others it means higher stock turnover rates or a wider, more complete product mix. For retailers in a growth phase, it means more locations, sooner. Some retailers would just like to improve customer service levels because they know that, if you take care of your customers, the rest will come.

At Tri-City Retail Systems, we help retailers get the kind of information they need to really control and manage their operations more efficiently. We provide software, hardware, and a comprehensive set of professional services to help you implement the latest retail system technologies that can enable you to manage your people, products and customers better and more profitably than ever before.


How We Can Help You
Whether you are a single location owner/operator or running a large multi-store chain, you need information systems to help you manage your business and to pave the way for future growth. Having a reliable retail system, supported by dedicated industry professionals, will free your time so that you can focus on doing what you do best - building your business. At Tri-City Retail Systems, we exceed in the role of your retail system partner. From the sales floor to corporate headquarters, we provide reliable, easy-to-use retail system solutions that promote cooperation and collaboration throughout your management team.

With an unbeatable support delivery commitment, we are truly a leading choice for a technology partner moving forward. With system solutions ranging from $2,500.00 to $250,000.00, we can assess your needs and recommend the right solution to fit your budget. So whatever you need to get to your next level: more sales, improved customer service, tighter inventory control, or just better reporting - we can help you get there. Tri-City Retail Systems - helping your business get to the next level.


Experience You Can Count On
Tri-City Retail Systems was formed in June of 1996 for the purpose of providing Point Of Sale (POS) technology solutions to small and mid-sized companies. The senior management team at Tri-City Retail Systems has over 50 years of combined experience in the retail systems industry; much of which was gained through the implementation of large-scale POS system solutions for major national retail and restaurant chains. With thousands of POS systems installed in hundreds of outlets, we believe that no other POS solution provider in our price range can offer the same combination of experience along with premium products and services.


Company Milestones

Tri-City Retail Systems Named International Partner of the Year
July 11, 2007, Denver, Colorado

Tri-City Retail Systems is proud to have been recognized as the Microsoft Dynamics Retail Management System International Partner of the Year at the 2007 Microsoft Worldwide Partner Conference.

This prestigious award recognizes the achievements of an outstanding Microsoft Partner who has experienced steady revenue growth, built lasting customer relationships, and is committed to the continuous development of Microsoft Dynamics RMS.

2007 winners at the Microsoft Worldwide Partner Conference were announced at the awards gala on July 11, 2007 in Denver, Colorado. The Worldwide Partner Conference Awards Program is designed to highlight the accomplishments of Microsoft Partners from around the globe that have developed outstanding business solutions based on Microsoft technologies that help meet client needs.




Tri-City Retail Systems attains Microsoft Gold Certified Partner status
June 1, 2007, Toronto, Ontario

Tri-City Retail Systems is proud to announce the attainment of Microsoft Gold Certified Partner status. Gold Certified status is granted to Microsoft Partners who, along with demonstrating significant sales success, also hold certain Microsoft Competencies and Certifications as well as having tested and proven Microsoft-based solutions in the market place. These requirements coupled with a devotion to customer satisfaction and a commitment to growth is what defines Microsoft Gold Certified Partners. "This prominent designation has been a long-term goal of TRS", comments Heidi Stieh, Director of Technical Services for Tri-City Retail Systems, "and it couldn't have been accomplished without the efforts of our entire staff as well as the support of our valued customers."


Tri-City Retail Systems picked as Solutions Winner in the Microsoft IMPACT Awards
November 2, 2006, Toronto, Ontario

Tri-City Retail Systems was selected as the winner for Dynamics ISV Solution of the Year for the 2006 Microsoft Partner Program IMPACT Awards. The fourth annual awards acknowledged the exceptional work technology partners in Canada are doing with Microsoft-based technologies and software. Tri-City Retail Systems was chosen as a winner for the Dynamics ISV Solution of the Year Award and nominated for the Marketing Innovation - Small, Medium Business and Customer Experience Awards for their innovation in the development of the RMS-TD Bridge Payment Processing Software Program and their commitment to customer excellence with valued clients such as the Calgary Flames Hockey Club. "Being recognized as a solutions provider that offers quality products and services to our customers is a great accomplishment and we will continue our commitment to offering superior service and support for Microsoft's Retail Management System" said Michael Steg, Managing Director, Tri-City Retail Systems.


Tri-City Retail Systems nominated for three Microsoft Partner Program IMPACT Awards
September 21, 2006, Toronto, Ontario

As a Microsoft Certified Partner, Tri-City Retail Systems is proud to announce its nomination in three out of the four outlined categories for the 2006 Awards. The Microsoft Partner Program IMPACT Awards recognize the exceptional efforts of Microsoft's Registered, Certified, and Gold Certified Partners in Canada and their commitment to offering their clients innovative Microsoft technologies and software solutions. Tri-City Retail Systems was chosen as a finalist for the Dynamics ISV Solution of the Year, Marketing Innovation Award - Small, Medium Business, and Customer Experience Award for their innovation in the development of the RMS-TD Bridge Payment Processing Software Program and their commitment to customer excellence with valued clients such as the Calgary Flames Hockey Club. Tri-City Retail Systems is honoured to be recognized as a solutions provider that offers quality products and services to customers and is committed to offering superior service and support for Microsoft's Retail Management System. Winners for the 2006 IMPACT Awards will be announced at the Awards Gala November 2, 2006.


Tri-City Retail Systems organizes 2006 Technology Seminar
September 19, 2006, Kitchener, Ontario

As part of its plan for continued growth and development, Tri-City Retail Systems has decided to offer various events and seminars that will benefit retail merchants across Ontario. As part of the regional business tradeshow in September, Tri-City Retail Systems organized a technology seminar outlining the latest developments in retail technology and offered this event free to local merchants. Avenues such as this event offer local businesses information about affordable technologies that can dramatically improve the efficiency of their retail operations. The event was a success and Tri-City Retail Systems plans to take the concept to other cities in Southern Ontario in the coming year. Tri-City Retail Systems also plans to offer future events, such as consumer panels and industry tradeshows, which will provide the opportunity to share retail technology solutions with businesses throughout the country.


Tri-City Retail Systems grows again!
September 1, 2006, Kitchener, Ontario

Over the past few months, Tri-City Retail Systems has seen major changes around the office. New faces as well as a new location are a direct result of the continued growth of the company. Over the course of three months, three additional employees joined the Tri-City Retail Systems team in the proficiencies of Sales, Marketing, and Technical Support. Due to the additional support, Tri-City Retail Systems moved to a bigger and better equipped facility in September 2006 and looks forward to the continued growth and prosperity of the company.


Tri-City Retail Systems awarded 2006 Microsoft Point of Sale Solutions Partner Excellence Award
July 13, 2006, Boston, Massachusetts

At the 2006 Microsoft Worldwide Partner Conference, Tri-City Retail Systems was recognized as a finalist for the Microsoft Business Solutions Technology Innovation Partner of the Year Award for their commitment to the customization and diversification of Microsoft's Retail Management System for their clients. As a result of this commitment, Tri-City Retail Systems was awarded the Microsoft Point of Sale Solutions Partner Excellence Award for the 2006 Retail Vertical Developer of the Year. Tri-City Retail Systems' dedication to excellence is illustrated time and time again in award recognitions from Microsoft Corporation.


Tri-City Retail Opens Detroit Office
September 1, 2005, Southfield, Michigan

In an effort to expand operations and to provide better support for their US customer base, Tri-City Retail Systems today announced the opening of their first satellite office in the United States. The new office, located in Southfield, Michigan, will enable Tri-City Retail Systems to extend their marketing efforts into the Greater Detroit Area, a marketplace where the Microsoft Business Solutions retail product line is not well known. "We are thrilled that Tri-City Retail Systems will be representing our retail product line in the Greater Detroit Area," said Mark Campolieto, Central Region Sales Manager for Microsoft Business Solutions. When asked why they chose Detroit for their first satellite office, Michael Steg, Director of Sales & Marketing for Tri-City Retail Systems said "within 3 hours driving time from our head office in Kitchener, we have access to thousands of retail companies servicing a population of 4 million people throughout the Greater Detroit Area. In addition, our research tells us that the area is greatly underserviced by professional retail system vendors. Opening our first office in the Greater Detroit Area is a natural progression for us."


Tri-City Retail Systems Earns President's Club Status
July 6, 2005, Minneapolis, Minnesota

Microsoft Corporation announced today that Tri-City Retail Systems has been awarded the Microsoft Business Solutions President's Club status for second year in a row. "Maintaining our status as a President's Club member is a key strategy for our company" said Heidi Stieh, Director Technical Services for Tri-City Retail Systems. "It underlies our commitment to the Microsoft Retail Management System product line and it helps us differentiate ourselves from other RMS resellers that don't really understand retailers' needs." Less than 200 of the 6000 Microsoft Partners worldwide qualify for President's Club status. Tri-City Retail Systems is the only dedicated RMS reseller in Canada that is a member of this elite group of Microsoft Partners.


Tri-City Retail Systems Provides Canadian Debit Interface for RMS
April 30, 2005, Toronto, Ontario

TD Canada Trust announces a new product called the RMS-TD Bridge, designed specifically for retail merchants using the Microsoft Retail Management System software program (RMS.) Developed by Tri-City Retail Systems of Kitchener, Ontario, the RMS-TD Bridge program uses a secure internet connection to enable RMS users to process credit cards and debit cards seamlessly from their POS module. "As of right now, if you are a Microsoft RMS user, you can obtain the RMS-TD Bridge absolutely free even if you don't bank with TD," said Robert Hayhow, Manager of Point Of Sale Solutions for the Merchant Services division of TD Canada Trust. "It will enable your POS terminal to authorize and process credit cards and PIN-based debit cards via a standard internet connection and deposit the funds into your account automatically," "The RMS-TD Bridge program provides faster throughput at the Point Of Sale, with 3 to 4 second response times over a high-speed internet connection and it allows merchants to get rid of their separate bank terminals or phone lines. The net savings, even for the smallest retailer, is significant," said Hayhow.


Tri-City Retail Systems Given Global Retail Excellence Award
July 15, 2004, Toronto, Ontario

Microsoft Corporation presented Tri-City Retail Systems with a Global Partner Award for Retail Excellence, Field Advocate. One of only four such awards given out at the annual conference, Tri-City Retail Systems was singled out for their consistent dedication to promoting and supporting Microsoft Retail Management System products and for their commitment to helping other Microsoft Business Solutions Partners successfully market and deploy RMS throughout their region.


Tri-City Retail Systems Earns President's Club Status
July 1, 2004, Toronto, Ontario

Microsoft Canada announced today that Tri-City Retail Systems will be inducted into the Microsoft Business Solutions President's Club. To become a member of this elite group of solutions partners, you must reach both a specific level of sales as well as a number of new customer adds. Tri-City Retail Systems is the only Canadian RMS reseller inducted into this prestigious group.


Tri-City Retail Systems Joins RMS Advisory Council
October 20, 2003, New Orleans, Louisiana

As part of an initiative to continually improve the Retail Management System product, Microsoft forms a committee called the RMS Partner Advisory Council (PAC) to discuss and plan the future direction of RMS. The council is comprised of key individuals at Microsoft that control the development, marketing and support strategy of the product. In addition, a select number of key resellers, or "Partners," from around the world are also invited to attend the semi-annual meetings. Tri-City Retail Systems is the only Canadian member of the council.


Microsoft Canada Awards Tri-City Retail Systems
August 16, 2003, Toronto, Ontario

Microsoft Canada awards Tri-City Retail Systems the Microsoft Business Solutions Partner Award for Most New Customer Adds in the Central Canada Region. This is the first time the award has been presented to an RMS Partner.