Do you have technical questions about the Microsoft Retail Management System? Do you want to have access to an RMS expert if you are having an emergency? At Tri-City Retail Systems, we can answer all your questions or provide emergency technical support any time of day, any day of the week. With over 60 man years of experience and a large installed base of RMS users across the country, the support team at Tri-City Retail Systems is your best source for assistance with your Microsoft Retail Management System.

Flex Time Technical Support Packages
Flex Time Plans are prepaid support packages that are available in 5, 10 or 20 hour blocks of time. With Flex-Time Support Plans only the time you use is decremented from your plan. Plus Flex-Time Plans do not have expiry dates; so there is no need to renew each year if you haven't used up all the time on your plan. Customers who purchase their RMS Software from Tri-City Retail Systems receive special pricing on Flex-Time Plans.

If you have any questions about Flex Time eligibility, please call us Toll Free at 1-877-877-4767 for more information.

Standard Hours Support
Standard support is offered during normal business hours (9:00AM to 6:00PM EST, Monday to Friday). Flex-Time telephone support is billed by the minute.

After Hours Support
At Tri-City Retail Systems, we understand retail doesn't necessarily operate 9 to 5, Monday to Friday. If you have an after hours technical support emergency, we are available to you 24/7.

After-hours support is available on an emergency basis only and will be billed at 1.5 times the standard hourly rate. For Flex-Plan customers, each after-hours minute will represent 1.5 minutes and will be decremented from your outstanding balance of hours at that rate.